HUDERA AIAutomating Collections on WhatsApp: Fewer Overdue Invoices Without Overloading Your Finance Team
A large share of a finance team's time goes into repetitive messages: reminding customers about dues, sending statements, finding invoice copies and matching transfer screenshots that arrive on WhatsApp. These tasks matter, but they don't need an accountant every time.
Where does collections time go?
- Manual reminders: long customer lists, messages typed one by one, and reminders that go out late or not at all.
- Document requests: "Send me my statement", "I need a copy of the invoice", and every request means searching the system and sending.
- Transfer confirmations: screenshots arrive on WhatsApp without an invoice number and need matching and recording.
What does an AI collections employee handle?
- Timely reminders: before and after the due date, in a respectful tone suited to each customer, in Arabic or English.
- Documents on request: statements and invoice copies straight from your system, in seconds.
- Transfer confirmations: it asks the customer for any missing details and queues the payment for an accountant to review.
- A daily report: who paid, who promised to pay and when, and who needs a person to follow up.
You can try a live demo of this task on the home page. It runs on sample data.
What stays with your team?
The AI employee never approves a payment on its own. Approving payments, discounts, instalment plans and handling customers in difficulty all stay with your team. The AI employee prepares the information and passes it on, and every step is logged.
How to start
- Start with documents: statements and invoice copies are the easiest place to begin and show results fastest.
- Add reminders: decide when reminders go out, in what wording, and when to stop and hand over to a person.
- Connect the data: your accounting system, or a well-structured Excel file to begin with.
- Measure: how many requests finished without a person, and your average collection days before and after.
Frequently asked questions
Will reminders annoy customers?
Not if they are timely and respectful. You decide how many reminders go out and when, and you can exclude specific customers.
Does it connect to our accounting system?
It connects to the systems you use where possible, and you can start with a structured Excel file if a direct connection takes time.
Does it approve payments automatically?
No. It receives and prepares the transfer confirmation, and an accountant approves it.
Does it work with English-speaking customers?
Yes, it replies in Arabic or English depending on the customer.
How do we know it's working?
We measure requests that finished without a person, time saved by the finance team, and average collection days.
Related product: Hesabo: a WhatsApp assistant for statements and payment confirmations